Workers Crew

Mercando World offers Free Standard Shipping on all orders.

Order Processing

• Orders are processed and dispatched within 1–4 business days from the date of purchase.

• Orders are processed Monday to Friday, excluding public holidays.

• Once an order has been processed and handed over to the carrier, the customer will receive a shipping confirmation email.

Shipping Method

• All orders are shipped using standard shipping services.

• Shipping is available to the United Kingdom and European countries.

Please note that delivery times may vary depending on destination, carrier operations, and external factors beyond our control. Mercando World does not guarantee delivery dates.

Tracking Information

Where available, tracking details will be provided via email once the order has been dispatched.
Tracking updates are subject to the carrier’s system and may not be immediately available.

Customs, Duties & Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities. Mercando World has no control over such charges and cannot predict their amount.

Returns & Refunds

Returns are governed by our Refund & Returns Policy.

Key Points

• Returns must be requested and authorized in advance

• Returned items are subject to inspection upon receipt

• Return shipping costs are initially borne by the customer

• Refunds are issued only after approval and inspection

For full details, please refer to our Refund & Returns Policy page.

Damaged or Incorrect Orders

Customers are required to inspect their order upon delivery.

Any issues related to damaged, defective, or incorrect items must be reported within 48 hours of delivery by contacting:
mercando.store@outlook.com

Contact Information

For shipping or return-related inquiries, please contact us at:
mercando.store@outlook.com

Mercando World is an online retail platform dedicated to offering a wide and carefully selected range of apparel, accessories, footwear, and related fashion products through a modern and accessible e-commerce experience.

Our objective is to make fashion accessible to everyone, providing products designed for everyday use and suitable for a broad audience. We focus on offering collections that combine practicality, style, and ease of purchase within a clear and efficient online environment.

Our Products

Our catalog includes:

• clothing and apparel,

• accessories,

• footwear,

• complementary fashion items.

All products offered on Mercando World are selected to meet standard market sizing. Unless otherwise stated on the product page, our items fit true to size, allowing customers to shop with confidence.

Our Commitment

We are committed to maintaining:

• clear and accurate product descriptions,

• transparent policies,

• efficient order processing,

• reliable customer support.

Our website is designed to ensure a smooth purchasing process, from product selection to post-purchase assistance.

Our Market

Mercando World serves customers across the United Kingdom and Europe, operating exclusively online to provide a consistent and streamlined shopping experience.

The website is available in English to accommodate an international customer base.

Customer Support

Customer support is an integral part of our service.

For any questions related to products, orders, shipping, or returns, customers may contact us via email. Requests are handled during business days in line with our internal service standards.

Orders

How do I place an order?

To place an order, simply select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Will I receive an order confirmation?

Yes. After completing your order, you will receive a confirmation email with your order details.
If you do not see it, please check your spam or junk folder.

Can I change or cancel my order after placing it?

Once an order has been processed, it cannot be modified or cancelled.
If you need assistance, please contact us as soon as possible at mercando.store@outlook.com.

Shipping

Do you offer free shipping?

Yes. We offer free standard shipping on all orders.

When will my order be shipped?

Orders are processed and dispatched within 1–4 business days (excluding weekends and public holidays).

Do you ship internationally?

We ship to the United Kingdom and European countries.

Will I receive a tracking number?

When available, tracking information will be sent by email once your order has been dispatched.

Products & Sizing

What products do you sell?

We sell clothing, accessories, footwear, and related fashion items.

Do your products fit true to size?

Yes. Our products fit true to size, unless otherwise specified on the product page.

If you are between two sizes, we recommend choosing the size you normally wear.

Payments

Which payment methods do you accept?

We accept secure online payment methods available at checkout, including major credit and debit cards.

All payments are processed through trusted third-party payment providers. We do not store payment card information.

Returns & Refunds

Can I return an item?

Yes. You may request a return within 30 days of delivery, subject to the conditions outlined in our Refund & Returns Policy.

How do I request a return?

To request a return, please contact us at mercando.store@outlook.com.
Returns must be authorized before being sent back.

Who pays for return shipping?

Return shipping costs are initially borne by the customer.
If the return is approved, the return shipping cost will be refunded together with the product price.

When will I receive my refund?

Approved refunds are processed within 10 business days after the returned item has been received and inspected.

Damaged or Incorrect Items

What should I do if my item is damaged or incorrect?

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at mercando.store@outlook.com.

Customer Support

How can I contact you?

You can contact us by email at:
mercando.store@outlook.com

Please include your order number (if applicable) to help us assist you faster.

When will I receive a reply?

Customer support requests are handled during business days.
We aim to respond within a reasonable timeframe.