CONTACT US
We are committed to providing clear and reliable customer support.
If you have any questions regarding our products, orders, shipping, returns, or general information, please contact us using the details below.
Customer Support
All customer inquiries are handled exclusively via email.
Email:
mercando.store@outlook.com
To help us assist you efficiently, please include:
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your order number (if applicable),
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a clear description of your request.
Response Time
Customer support requests are reviewed during business days.
We aim to respond within a reasonable timeframe, depending on the nature of the inquiry.
Important Information
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Requests related to returns or refunds must comply with our Refund & Returns Policy
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Claims for damaged, defective, or incorrect items must be reported within the timeframes specified in our policies
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Please ensure that you contact us using the same email address used to place the order, where possible