SHIPPING & RETURNS

Mercando World offers Free Standard Shipping on all orders.

Order Processing

  • Orders are processed and dispatched within 1–4 business days from the date of purchase.

  • Orders are processed Monday to Friday, excluding public holidays.

  • Once an order has been processed and handed over to the carrier, the customer will receive a shipping confirmation email.

Shipping Method

  • All orders are shipped using standard shipping services.

  • Shipping is available to the United Kingdom and European countries.

Please note that delivery times may vary depending on destination, carrier operations, and external factors beyond our control. Mercando World does not guarantee delivery dates.

Tracking Information

Where available, tracking details will be provided via email once the order has been dispatched.
Tracking updates are subject to the carrier’s system and may not be immediately available.

Customs, Duties & Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or additional charges imposed by local authorities. Mercando World has no control over such charges and cannot predict their amount.

Returns & Refunds

Returns are governed by our Refund & Returns Policy.

Key Points

  • Returns must be requested and authorized in advance

  • Returned items are subject to inspection upon receipt

  • Return shipping costs are initially borne by the customer

  • Refunds are issued only after approval and inspection

For full details, please refer to our Refund & Returns Policy page.

Damaged or Incorrect Orders

Customers are required to inspect their order upon delivery.

Any issues related to damaged, defective, or incorrect items must be reported within 48 hours of delivery by contacting:
mercando.store@outlook.com

Contact Information

For shipping or return-related inquiries, please contact us at:
mercando.store@outlook.com